REFUND POLICY

Thank you for choosing products from fitplanly.top. We are committed to providing you with high-quality fitness products and online fitness course services. If you are not satisfied with your purchase, please refer to the return and exchange policy below.

1. Returns and Exchanges for Fitness Products
   You may request a return or exchange within 30 days of receiving the product.
   Items must be in brand-new, unused, and uninstalled condition, with original packaging, accessories, and proof of purchase retained.
   The following items are not eligible for return or exchange:
   Items that have been used, damaged, or rendered unfit for resale due to customer action;
   Clearance or special-offer items (unless otherwise stated on the product page);
   Wear and tear or damage caused by personal use.
2. Product Quality Issues
   If there are quality issues, shipping damage, or if you receive the wrong item, please contact us within 7 days of receipt and provide your order number and photos of the item. Upon verification, we will arrange a refund, exchange, or replacement at no extra cost to you.
3. Online Fitness Course Subscriptions
   As online courses and digital content are services delivered immediately:
   You may request a full refund within 7 days of purchase if the subscription has not started or the course content has not been accessed.
   Refunds are generally not available once the course has been viewed, downloaded, or used.
   If you are unable to access the course due to a system failure, please contact us; we will prioritize resolving the issue or, depending on the circumstances, provide a refund or extend your subscription period.
4. Refund Method
   Refunds will be issued to your original payment method within 5–10 business days after the return is approved. The actual time it takes for funds to appear in your account may vary depending on the processing speed of your bank or payment provider.
5. Shipping Costs
   We cover return shipping costs resulting from product quality issues, incorrect shipments, or shipping damage.
   Customers are responsible for return shipping costs resulting from personal reasons (e.g., change of mind, personal preference).
6. How to Request a Return or Exchange
   To request a return, exchange, or course refund, please submit a request via our customer service email or online chat, including:
   Order number
   Name of the product or course
   Reason for return/exchange (please attach photos or videos if applicable)
   We will respond within 1–2 business days to assist you with the after-sales process. Please note: We reserve the right to review return and exchange requests based on the specific circumstances, and we will provide fair and reasonable after-sales service in compliance with applicable U.S. consumer protection laws and regulations.