HElP CENTER
Welcome to Fitplanly! Below are some frequently asked questions and related instructions when using our subscription service:
- How do I subscribe?
Simply register an account, choose a suitable subscription plan (monthly or yearly), and complete the payment to activate your service.
- What payment methods are available?
We support credit cards, debit cards, and common electronic payment platforms.
- How do I cancel my subscription?
You can cancel your subscription at any time in your account settings. After cancellation, you can still use the service until the end of the current billing cycle.
- Can I request a refund?
Subscription fees are generally non-refundable unless required by law or otherwise agreed upon by us. Please carefully review your subscription plan before purchasing.
- Is my account secure?
Please keep your account information and password safe. Any losses resulting from the disclosure of account information are the sole responsibility of the user.
- Is the content suitable for everyone?
All courses and training plans are for health reference only and should not replace professional medical advice. If you have specific medical conditions or exercise restrictions, please consult your doctor first.
- What if there is a service interruption?
In the event of a service interruption due to network failure or force majeure, we will restore service as soon as possible and notify users to the best of our ability.
- How is my personal information protected?
We strictly adhere to our privacy policy. Personal information is used only for providing services and communicating with customers and will not be sold or disclosed without authorization.
- Will the Terms of Service change?
We reserve the right to adjust the Terms of Service, prices, and content at any time. Continued use of the service after the modifications constitutes acceptance of the new terms.
- How can I contact us?
For questions or suggestions, please contact us at help@fitplanly.top
or through the “Contact Us” form on the website.